DistrX.io help & support: Help & support, from a human.
Already on DistrX.io? Here’s how to reach us, what to tell us so we can fix it first time, and answers to the usual questions.
Three ways to a fix
Chat with us
Use the chat button in the corner of this page. It’s the fastest way to reach us, and our team sees which page you’re on.
What to include
Your company’s name, what you were doing, what happened and the order, invoice or PO number. A screenshot helps.
The rep & driver apps
For iPhone and Android. Sign in with your usual user.
Common questions
Anything else? Email us — a human replies.
I can’t sign in. What should I do?
Check that you’re using the email address your company invited. If you still can’t get in, ask your company’s admin to check your user, or email distrx.io@gmail.com from that address.
How do I add or remove a user?
Your company’s admin invites users, gives them a role and can turn a user off at any time. The user is signed out at once.
Where do I get the rep and driver apps?
From the App Store on iPhone and Google Play on Android. Sign in with the same user you use on the web.
An order taken offline hasn’t arrived. Where is it?
Orders and deliveries recorded with no signal stay on the phone until it reconnects. Open the app with a connection and they send themselves. Don’t sign out or clear the app first, or what’s on the phone is lost.
How do I delete a user, our data or our account?
See Delete your account or data. It explains each kind of request, how to ask and what is kept.
Is my data safe?
Every company’s data is kept apart, every user sees only what their role allows, and changes are recorded. See Security & control for the details.