How dispatchers run deliveries — end to end
A step-by-step look at the dispatcher flow: import orders, optimize routes, assign drivers, manage exceptions, and close the loop with proof of delivery.
Import and prepare orders
Orders sync from your ERP, store, or API. Dispatchers review addresses, time windows, priorities, and service notes before routing.
Create optimized routes
Build multi-stop routes with real-world constraints like capacity, skills, SLAs, and pickup/drop-off pairs. Re-optimize instantly when plans change.
Auto-assign drivers (with manual override)
Assign by zone, availability, skills, or proximity. Dispatchers can override anytime with drag-and-drop so you stay in control.
Track everything in real time
Monitor live locations, ETAs, exceptions, and customer communications in one timeline. Resolve issues before they become support tickets.
Run dispatch without spreadsheets
Give your dispatch team a live board, real-time visibility, and full control over every delivery.